the local experience

ideas, strategies and news to build strong local businesses and communities

The crisis continues – what next?

You may have noticed that things have been a bit quiet at the local experience lately. There is a good reason for that. I’ve have been taking some time out, … Continue reading

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Yes, the customer experience is important! Here’s what you need to do about it.

So recently I’m talking to a group of small business owners about customer touch points and improving the customer’s experience. It caused confusion (and a little exasperation)! We do the … Continue reading

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Retail & place inspiration and news

I’ve been travelling around a bit lately and seen some really great places and retail spaces. It’s so interesting to experience what others are doing. And it can be so … Continue reading

July 30, 2013 · Leave a comment

Is innovation the key to prosperity? 3 steps to making innovation the norm

A recent survey of UK local government workers saw a huge third of councils think they can make 50% or more of their cost savings through redesigning the way they … Continue reading

July 23, 2013 · Leave a comment

Finding the people that want to know you

When watching, again, Seth Godin’s TED talk  about his bestselling book Purple Cow, then Tribes: We need you to lead us, I was again struck by the clear simple message. … Continue reading

July 16, 2013 · Leave a comment

Throwing open the doors, 3 things to consider

Last weekend saw The State Library of Victoria’s ‘Carnival of Curiosity’. It was a day to explore and discover new parts to the library and engage with storytelling, books, history … Continue reading

July 9, 2013 · 2 Comments

Guest post: Community activations – are they worth it?

From  Suzette Jackson, Innate Ecology The Geelong Better Block is over, Jason Roberts, cofounder of The Better Block, has returned to the USA, and central Geelong has returned to the … Continue reading

July 3, 2013 · Leave a comment

Mainstreets as cultural icons

If you needed any evidence that the public love and are concerned about their local mainstreets, this is it. The Yarra Ranges Regional Museum is hosting a series of ‘pop … Continue reading

June 26, 2013 · 1 Comment

The benefits of togetherness

There’s a corporate team building activity that focuses on a bushfire scenario. Participants are asked what items/tasks are important to save the house and to put them in order of … Continue reading

June 18, 2013 · Leave a comment

Envisioning a whole lot of fun

If you’ve been reading thelocalexperience for awhile, you’ll know that we advocate for play. Having fun is a great way to learn and emotionally connect with what you are doing. … Continue reading

June 11, 2013 · 7 Comments

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